Refund policy

REFUND POLICY

Eligibility We accept returns only for defective products. Customers must contact us within 24 hours after delivery or pickup to be eligible for a refund or replacement.

What is a Defective Product? A product is considered defective when:

  • It cannot be used for its intended purpose
  • It has damaged parts that prevent proper functionality

How to Initiate a Return To initiate a return for a defective product, please contact us through any of the following methods:

  • Email: [your email address]
  • Phone: [your phone number]
  • Visit us in person at: [your store address]
  • Submit a refund request through your account on our website

Required Documentation To process your return request, you must provide clear photographs of the defective product showing the issue. This helps us assess the defect and process your claim quickly.

Return Process

  1. Contact us within 24 hours of receiving or picking up your order
  2. Provide your order number and photos of the defective item
  3. Our team will review your request and provide instructions for the return
  4. Once approved, you will receive either a replacement or full refund

Timeframe Please note that return requests must be initiated within 24 hours of delivery or pickup. Requests made after this period will not be accepted.